FAQS

Fix your shipping address before it ships — changes are locked once packed or dispatched.

We can update your shipping address only if your order hasn’t shipped yet. If it’s already packed or dispatched, no modifications are possible. Contact us immediately with your order number — delay means the address cannot be changed.

Check tracking status after dispatch — don’t wait for delivery confirmation.

Tracking information is sent automatically in your shipping confirmation email once the order leaves our facility. You’ll use the carrier’s own tracking system to monitor real-time transit progress — no login or account required.

Report incorrect, damaged, or defective items within 30 days of delivery — evidence must accompany your request.

You must contact us within 30 days of receiving the item. To process your case, provide: your order number, product name or item code, clear photos showing the issue, and a concise description of what’s wrong. No claim can be reviewed without all four elements.

Stop trying to modify orders after checkout — processing begins immediately.

Order changes aren’t available once checkout is complete. We initiate fulfillment rapidly to meet shipment timelines. Review all details carefully before finalizing your purchase — no exceptions apply after submission.

Return eligible items as-is — exchanges aren’t offered, and clearance items are excluded.

Returns require the item to be in original condition, with all tags attached where applicable, and zero visible wear. Clearance items are not eligible for return. If approved, your return triggers a refund or other remedy per our Return Policy — not an exchange.

Watch for restocks instead of waiting — subscribe to notifications for automatic alerts.

Out-of-stock items may be replenished when inventory allows. Relying on manual checks delays your opportunity — sign up for restock notifications so you’re alerted the moment availability resumes.

Apply your forgotten discount code now — response depends on timing and validity.

Email cs@wisebookvibe.com with your order number and the exact discount code — as soon as possible after checkout. We’ll review and apply it if the code remains active and meets eligibility criteria. We’ll respond within 24 business hours.